Question 1

How long will it take to receive my order?

Accepted Answer

Orders are processed within 1–3 business days, then standard delivery takes 7–12 business days (about 8–15 business days in total). We ship to U.S. addresses only and email you a tracking number as soon as your order ships.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

What does shipping cost?

Accepted Answer

Standard shipping is a flat $4.99 to any U.S. address. You'll see the exact cost at checkout before you pay.

Question 4

Do you ship internationally?

Accepted Answer

No. We ship to U.S. addresses only, and every order ships from our fulfillment partner's warehouse in the United States.

Question 5

Can I cancel or change my order?

Accepted Answer

Email contact@perlevida.com with your order number as soon as possible. Once an order has shipped it can't be changed, but you can return it under our Refund Policy.

Question 6

What should I do if my package is delayed or damaged?

Accepted Answer

If your package is delayed beyond the estimated delivery timeframe, first check your tracking information for updates, then contact the shipping carrier. If you need further help, reach out to us at contact@perlevida.com. If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged package and product. Our team will review and provide an appropriate solution.

Question 7

What is your return policy?

Accepted Answer

You have 30 days from delivery to request a return. Items must be unworn and in their original packaging. Email contact@perlevida.com with your order number to start. Full details, including return shipping costs, are in our Refund Policy.

Question 8

How do I start a return?

Accepted Answer

Email contact@perlevida.com within 30 days of delivery with your order number and the item you want to return. We'll reply with your return authorization and instructions. Please don't send items back without contacting us first.

Question 9

When will I receive my refund?

Accepted Answer

Once we receive and inspect your return, we'll notify you whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@perlevida.com.

Question 10

What payment methods do you accept?

Accepted Answer

Perlevida accepts the following payment options: major credit cards including Visa, Mastercard, American Express, and Discover; debit cards supported by our payment processors; and any additional payment methods displayed at checkout. All payments must be completed in full at the time your order is placed.

Question 11

Is my payment information secure?

Accepted Answer

Yes, absolutely. Perlevida uses trusted payment processing providers and industry-standard security measures to protect your personal and payment information. All transactions are processed through secure, encrypted payment systems, and your complete credit card information is never stored on our servers. Payment details are handled securely by trusted third-party payment providers.

Question 12

What currency are prices displayed in?

Accepted Answer

All prices on Perlevida.com are displayed in United States Dollars (USD). If you are using a payment method issued outside the United States, your financial institution may apply currency conversion rates or additional fees. Perlevida is not responsible for any charges applied by your bank or card provider.

Question 13

How can I contact you?

Accepted Answer

Email contact@perlevida.com, call +1 213-371-3721, or chat with us on this site, Monday to Friday, 9 AM to 5 PM PT. We reply to all messages within 1–2 business days.

Question 14

What is Perlevida?

Accepted Answer

Perlevida is an online jewelry store with a small range of everyday fashion jewelry: drop and lever-back earrings, a double heart necklace, charm, bangle and woven leather bracelets, and a butterfly anklet. We ship to U.S. addresses only.

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