Refund policy

30-day returns
You can request a return within 30 days of receiving your order. We accept returns of both defective and non-defective items.

Return conditions
To be eligible, the item must be unworn and in its original packaging, and you'll need your order number or proof of purchase.

How to start a return
Email contact@perlevida.com with your order number and the item you want to return. Please don't send items back without contacting us first. Returns sent without approval can't be accepted.

Return shipping is free
Once your return is approved, we'll email you a prepaid return shipping label and instructions. Returns are sent to our address in 7539 Baird Ave, Reseda, CA 91335, United States. You don't pay anything to send the item back, and there is no restocking fee.

Damaged, defective or wrong items
Please check your order when it arrives. If a package arrives damaged, contact us within 48 hours of delivery with your order number and photos of the package and the product. If an item is defective or you received the wrong item, contact us within 30 days of delivery so we can review the issue and make it right. You won't pay any return shipping.

Exchanges
We don't offer direct exchanges. To get a different item, return the one you have and place a new order.

Refunds
We'll email you once we've received and inspected your return and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If 15 business days have passed since approval and you haven't received your refund, email contact@perlevida.com.